Refund policy

Books & Bookmarks

I accept return requests for non-personalized books and bookmark packs within 14 days of delivery. Items must be unused and in their original condition. Bookmark packs must include all eight bookmarks.

Books with a personalized inscription are not eligible for change-of-mind returns. This does not apply if your item arrives damaged, defective, or incorrect.

To request a return, contact me through the Contact page at thedailyknead.shop with your order number before mailing anything back. I’ll provide return instructions. Customers pay return shipping for change-of-mind returns, and original shipping charges are non-refundable.

If your order arrives damaged, defective, or incorrect, please contact me promptly with your order number and photos, if possible. I’ll arrange a replacement or refund and cover any required return shipping.

Approved refunds will be issued to your original payment method within 10 business days after I receive and inspect your return. Your bank may take additional time to process the refund.

Bookmark preorders may be canceled for a full refund before shipment. Once shipped, the return policy above applies.

You can always contact us for any return question at thedailykneadshop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Baked Goods

All baked goods are made to order and are perishable, so I do not accept returns or exchanges.

If your order arrives damaged, contains the wrong items, or has a quality issue, please contact me through the Contact page at thedailyknead.shop within 48 hours of receiving it. Include your order number, a description of the issue, and photos if possible. I’ll review the issue and arrange an appropriate replacement or refund.

To cancel an order, please contact me as soon as possible. Orders canceled before preparation begins are eligible for a full refund. Once preparation has started, cancellations and refunds for a change of mind are unavailable. If I need to cancel your order, you will receive a full refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thedailykneadshop@gmail.com.